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Results 1 - 4 of 4 for Working Groups, Strategic Planning

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Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

SRLN Brief: Procedural Fairness / Procedural Justice (SRLN 2015)

SRLN Brief: Procedural Fairness / Procedural Justice (SRLN 2015)

Research has shown that when defendants and litigants perceive the court process to be fair, they are more likely to comply with court orders and follow the law in the future—regardless of whether they “win” or “lose” their case. This is called procedural ...

Presentation: Know Your Users - The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

Presentation: Know Your Users- The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...

Report: Resource Guide on Serving Self-Represented Litigants Remotely (SRLN 2016)

Report: Resource Guide on Serving Self-Represented Litigants Remotely (SRLN 2016)

The Resource Guide provides options for courts and other entities interested in providing services to self-represented litigants using means that are not face-to-face, instead of, or in addition to, in-person alternatives such as walk-in services, worksho ...