The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...

Research has shown that when defendants and litigants perceive the court process to be fair, they are more likely to comply with court orders and follow the law in the future—regardless of whether they “win” or “lose” their case. This is called procedural ...

Village Capital and American Family Insurance Institute for Corporate and Social Impact (AmFam Institute) prepared this report to support justice tech efforts and initiatives. From the report: In September 2020, Village Capital and the AmFam Institute con ...

The Conference of Chief Justices (CCJ) and Conference of State Court Administrators (COSCA) published these Guiding Principles for Post-Pandemic Court Technology on July 16, 2020 with the goal to better guide state courts as they moved services to remote ...

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

The Resource Guide provides options for courts and other entities interested in providing services to self-represented litigants using means that are not face-to-face, instead of, or in addition to, in-person alternatives such as walk-in services, worksho ...

Pro Bono Net's Digital Divide Blog Series Pro Bono Net published a series of blogs focused on exploring COVID-19's impacts on the Digital Divide. The three-part series discusses the exacerbating effects the pandemic has had on communities with l ...