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Presentation: Know Your Users - The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

Presentation: Know Your Users- The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...

Webinar: How to Incorporate Plain Language into Court Forms, Websites, and Other Materials (NACM 2017)

Webinar: How to Incorporate Plain Language into Court Forms, Websites, and Other Materials (NACM 2017)

The National Association for Court Management (nacmnet.org), in partnership with the Self-represented Litigation Network (SRLN), invites you to participate in its third webinar of 2017 on  November 29, 2017 at 2:00 p.m. EST.  Plain language is recognized ...

News: Gina - LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)

News: Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)

Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

Article: Creating a User-Friendly Court Structure and Environment (NACM 2016)

Article: Creating a User-Friendly Court Structure and Environment (NACM 2016)

This publication, from the National Association for Court Management (NACM), encourages the reader to this how the court environment- from the building, to the people, to the technology and resources- can be responsive to the needs and comfort of the publ ...

Article: The Clearspire Story (Legal Mosaic 2017)

Article: The Clearspire Story (Legal Mosaic 2017)

The Clearspire Story, attached below, offers a great case study to consider the conditions determine the success of a legal tech idea. Mark A. Cohen details the lessons he learned running Clearspire, a law firm and legal services company that leveraged a ...

Webinar: Website Content Tips (Bay Area Legal Services 2018)

Webinar: Website Content Tips (Bay Area Legal Services 2018)

This 2018 Webinar, supported by a Technology Initiative Grant from the Legal Services Corporation to Bay Area Legal Services, Inc., will focus on creating effective legal self-help content using plain language, SEO, and social media strategies. For more i ...

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

Webinar: SRLN Problem Solving Call - Remote Usability Testing and User Feedback (Mathias Burton 2020)

Webinar: SRLN Problem Solving Call- Remote Usability Testing and User Feedback (Mathias Burton 2020)

Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call. View Mathias Burton's Remote Usability Testing and User Feedback on SRLN& ...

Resource: SRLN Legal Design Bibliography (SRLN 2020)

Resource: SRLN Legal Design Bibliography (SRLN 2020)

The attached bibliography provides a comprehensive, but not exhaustive, list of resourcs and materials related to legal design research, thought leadership, and case studies demonstrating it's potential to improve access to justice.   For more inform ...

Article: Pro Bono Net's Digital Divide Blog Series (PBN 2020)

Article: Pro Bono Net's Digital Divide Blog Series (PBN 2020)

Pro Bono Net's Digital Divide Blog Series Pro Bono Net published a series of blogs focused on exploring COVID-19's impacts on the Digital Divide. The three-part series discusses the exacerbating effects the pandemic has had on communities with l ...