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Article: Faster, Cheaper & As Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program (Marz 2016)
The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and custody c ...
Article: Access to Justice: The Emerging Consensus and Some Questions and Implications (Zorza 2011)
In this 2011 article, Richard Zorza writes that there is a broad emerging general operational consensus within the relevant legal community- courts, bar and legal aid- about the approaches needed for a comprehensive solution. He notes that the four key el ...
Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)
In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...
Article: Consumer Centric Design: The Key to 100% Access (Alteneder, Rexer 2015)
These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...
Article: Some First Thoughts On Court Simplification: The Key To Civil Access And Justice Transformation (Zorza 2013)
From the Abstract: Given the discrepancy between access to justice needs and the resources that are realistically made available, current incremental approaches are almost bound to fail. The only realistic path to providing 100% of litigants with meaningf ...
Paper: Non-Lawyer Legal Assistance Roles (Clarke 2015)
The Utah Supreme Court has created a committee to study the possibility of creating a limited license legal technician- or something along those lines- in Utah. Their report is due out at the end of November. As part of the committee's work, Tom Clar ...
Article: Turner v. Rogers- Improving Due Process for the Self-Represented (Zorza 2012)
Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v. Rogers (2011) and how courts should see this decision as an opportunity to improve their services and programs for self-represented litigants. Recommended Citation: Richard Zorza, ...
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...
Comments: SRLN Comments to Proposed Court Rule Changes in Florida on Technology Integration (SRLN 2021)
On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial A ...
SRLN Brief: Intro to Design Thinking (SRLN 2017)
In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...