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Conference: The Lab @DC, Office of the City Administrator Form-a-Palooza (Washington, DC 2018)
The 2018 Form-a-Palooza sponsored by the Lab @DC, Office of the City Administrator, will occur in Washington, DC and will focus on producing a prototype of select government forms. For more information see the Lab @DC event page. user-centered design; p ...

Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...

Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...