This publication, from the National Association for Court Management (NACM), encourages the reader to this how the court environment- from the building, to the people, to the technology and resources- can be responsive to the needs and comfort of the publ ...

In this classic, Richard Zorza offers an early glimpse of how to design a court for self-represented litigants.   Recommended Citation: Richard Zorza, The Self-Help Friendly Court: Designed from the Ground Upto Work for People Without Lawyers, The Nat ...

This Report is a useful example for jurisdictions thinking about how to build analysis and support as they develop self-help services. From the table of contents: The Work Group on Self-Representation in the Maryland Courts................................ ...

Over the last fifteen years, leaders from the courts, legal aid programs, private bar associations, and allied professionals have actively pursued innovations to reimagine and redesign the civil legal system so that access to justice is a reality for the ...

Each year ten percent of the California's Equal Access Funds allocation is distributed by the Legal Services Trust Fund Commission as Partnership Grants. This funding is available for joint projects of courts and legal services programs to make legal ...

This is a report, found at  http://www.courts.ca.gov/documents/rpt_leg_self_help.pdf, on the implementation of California's Statewide Action Plan for Self-Represented Litigants. It includes detailed financial and collaboration information in response ...

Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

The Office of Child Support Enforcement (OCSE) has developed a strong collaboration with the Department of Justice’s (DOJ) Access to Justice Initiative. The Access to Justice Initiative was established to improve access to justice in the criminal and civi ...

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Attached are sample operations templates from the Alaska Court System's Self-Help System. Managing a Self-Help Center Alaska AK.caution.intake.data_.pdf Katherine Alteneder 2006 ...