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News: Limited Licensed Legal Technician Program (American Bar Foundation 2017)
The Washington State Supreme Court (courts.wa.gov) and the Washington State Bar Association (wsba.org) created an innovative program to expand the provision of legal services. Limited Licensed Legal Technicians (LLLTs) represent a new legal role that buil ...

News: National Evaluation And Classification Framework For Non-Lawyer Projects Released (Public Welfare Foundation 2015)
As those of us in the access to justice movement know too well, across the country thousands of people arrive at court every day both unrepresented and unsure of where to go. Many believe that solving this access crisis will require non-lawyer involvement ...

Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)
This is a comprehensive evaluation of the Glen Burnie District Court Self-Help Center that helped lay the groundwork for Maryland now completely statewide and all court levels centralized self-help, see more at https://mdcourts.gov/selfhelp. From the intr ...

Study: Lessons from the Country: Serving Self-Represented Litigants in Rural Jurisdictions (Henschen 2002)
This study focuses on the particular concerns of rural jurisdictions in meeting the challenges of pro se litigation, examining 25 pro se assistance programs serving rural or predominantly rural jurisdictions across 17 states. Findings are drawn from s ...

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...

Best Practices: Best Practices for Programs to Assist Self-Represented Litigants in Family Law Matters (Maryland 2005)
From the introduction: Maryland courts recognize the increasing participation of self-represented litigants, particularly in family law matters. Although some litigants decline the opportunity to retain qualified counsel, the overwhelming majority of self ...

News: Gina- LA's Online Traffic Avatar Radically Changes Customer Experience (Los Angeles 2016)
Meet Gina, the online assistant that is helping tens of thousands of people at the Los Angeles Superior Court handle their traffic citations online. When visiting the traffic section of the court's website, litigants can interact with Gina to pay a t ...

Weblinks: The Court Statistics Project (NCSC 2015)
The Court Statistics Project (courtstatistics.org) (CSP) — a joint project of the National Center for State Courts (NCSC) and the Conference of State Court Administrators (COSCA) — publishes caseload data from the courts of the fifty states, the District ...

Weblinks: Elkins Family Law Task Force & Implementation Task Force (Judicial Branch of California 2010, 2013)
In Elkins v. Superior Court (2007) 41 Cal.4th 1337, the California court recommended that the Judicial Council of California establish a task force to “study and propose measures to assist trial courts in achieving efficiency and fairness in marital d ...

Tool: Model for a Comprehensive Self Assessment of Court Programs to Assist Self-Represented Litigants (SRLN 2008)
These materials are a comprehensive packet of surveys and tools designed to help courts assess how well they deal with the self-represented and to make improvements in their practices. Tools for Evaluating Self-Help Programs and Services United States A M ...