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Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...
News: California Uses Video Conferencing to Extend Reach of Self-Help Center Across Three Rural Counties (California 2015)
SHARP: Expanding Access to Justice for Rural Californians Meet SHARP (sharpcourts.org), an innovative self-help center model that’s using video conferencing to expand access to justice for self-represented litigants across California’s Butte, Glenn and Te ...
News: Call for Justice (Minnesota 2015)
Call for Justice, LLC is an innovative non-profit in Minneapolis that seeks to improve access to justice by connecting low-income people to existing legal resources, in partnership with United Way 211 and others. Through collaboration and training, Call f ...
Weblinks: Efficiencies and Innovation in California (Judicial Branch of California 2015)
On its webpage entitled, Efficiencies & Innovations (courts.ca.gov), the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and ...
Weblinks: Simplification in Singapore (State Court of Singapore 2015)
Transparent information that seeks user feedback from the State Courts of Singapore about what a simplified court process means for SRLs in criminal, SRLs in civil, lawyers and others that can be found on the Singapore State Court's Key Features of t ...
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services. The Unit provides the followi ...
SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)
Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...
Report: Survey of Social Workers in Massachusetts (Rosie's Place 2015)
Rosie's Place, www.rosiesplace.org, a women's shelter in Boston, conducted a survey in 2015 of social services workers in Massachusetts and found that 1) social workers are providing a very significant amount of legal information to their client ...
SRLN Brief: Rule 6.5- A Powerful Tool to Diversify Pro Bono and Transform Court Services (SRLN 2015)
Ethics rule 6.5 is a powerful tool to diversify pro bono programs and to transform court services because it allows unbundled lawyers to perform real time services in court-annexed programs without the onerous clerical burdens and limitations under the tr ...