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Report: Using the Internet to Facilitate Enrollment in Benefits Programs: Eligibility Screeners and Online Applications (Center for Budget and Policy Priorities 2005)

The Center on Budget and Policy Priorities’ Project on Program Simplification and Coordination conducts research and analysis on how benefit program rules can be simplified and better integrated across programs. The project also provides technical assista ...

Weblink: National Center for State Courts Triage Page (NCSC 2015)

On the page, the NCSC provides resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification. Many of the resources cited are repeated here, but be sure to check the NCSC page for ...

Weblink: Efficiencies and Innovation in California (California 2015)

On its webpage entitled, Efficiencies & Innovations, the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and links to numero ...

Article: Turner v. Rogers - Improving Due Process for the Self-Represented (Zorza 2012)

Article: Turner v. Rogers- Improving Due Process for the Self-Represented (Zorza 2012)

Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v. Rogers (2011) and how courts should see this decision as an opportunity to improve their services and programs for self-represented litigants.   Simplification Triage Judges Trial ...

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

Article: Consumer Centric Design: The Key to 100% Access (Alteneder, Rexer 2015)

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

Article: It’s Not Triage if the Patient Bleeds Out (Pollock & Greco 2012)

Preferred Citation: John Pollock & Michael S. Greco, Response, It’s Not Triage if the Patient Bleeds Out, 161 U. PA. L. REV. PENNUMBRA 40 (2012), http://scholarship.law.upenn.edu/cgi/viewcontent.cgi?article=1102&context=penn_law_review_online Tria ...

Article: Triage- A Vital Tool to Increase Access to Justice (Boyle 2013)

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

  In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s  Family Division Self-Help Center  (SHC), which doubled the number of customers served while offering a more sophisticated set ...