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Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...
Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...
Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the feder ...
Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)
Executive Summary It is estimated that more than 30 million people are self-represented litigants (SRLs) in America's civil courts annually. Depending on case type or location, the Florida courts regularly manage civil dockets that are comprised almo ...
News: Interactive story map shows hurricane impacts and Florida’s vulnerable populations (Florida 2017)
The Self-Represented Litigation Network (SRLN) helped The Florida Bar Foundation create a new data resource that reveals the impact of Hurricane Irma on Florida and the vulnerable populations who could potentially need civil legal aid in the recovery, and ...
Resource: Interactive story map shows hurricane impacts and Florida’s vulnerable populations (SRLN & Florida Bar Foundation 2018)
The Self-Represented Litigation Network (SRLN) helped The Florida Bar Foundation create a new data resource that reveals the impact of Hurricane Irma on Florida and the vulnerable populations who could potentially need civil legal aid in the recovery, and ...
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...
Comments: SRLN Comments to Proposed Court Rule Changes in Florida on Technology Integration (SRLN 2021)
On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial A ...