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Report: Using the Internet to Facilitate Enrollment in Benefits Programs: Eligibility Screeners and Online Applications (Center for Budget and Policy Priorities 2005)

The Center on Budget and Policy Priorities’ Project on Program Simplification and Coordination conducts research and analysis on how benefit program rules can be simplified and better integrated across programs. The project also provides technical assista ...

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (News 2016)

  With a new online eligibility tool built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool being live, allo ...

Article: Turner v. Rogers - Improving Due Process for the Self-Represented (Zorza 2012)

Article: Turner v. Rogers- Improving Due Process for the Self-Represented (Zorza 2012)

Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v. Rogers (2011) and how courts should see this decision as an opportunity to improve their services and programs for self-represented litigants.   Simplification Triage Judges Trial ...

Article: Access to Justice: The Emerging Consensus and Some Questions and Implications (Zorza 2011)

Article: Access to Justice: The Emerging Consensus and Some Questions and Implications (Zorza 2011)

In this 2011 article, Richard Zorza writes that there is a broad emerging general operational consensus within the relevant legal community- courts, bar and legal aid- about the approaches needed for a comprehensive solution. He notes that the four key el ...

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

Article: Consumer Centric Design: The Key to 100% Access (Alteneder, Rexer 2015)

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

Article: Connecting Self-Representation to Civil Gideon: What Existing Data Reveal About When Counsel is Most Needed (Engler 2009)

Abstract Over the past decade, the phenomenon of self-representation in civil cases has led to the development of programs designed to facilitate self-representation. A revitalized movement seeking to establish a civil right to counsel has emerged (civil ...

Article: It’s Not Triage if the Patient Bleeds Out (Pollock & Greco 2012)

Preferred Citation: John Pollock & Michael S. Greco, Response, It’s Not Triage if the Patient Bleeds Out, 161 U. PA. L. REV. PENNUMBRA 40 (2012), http://scholarship.law.upenn.edu/cgi/viewcontent.cgi?article=1102&context=penn_law_review_online Tria ...

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...