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Webinar: Standardized Forms and Instructions (Rawdon 2006)
This SRLN Webinar from February 15, 2006, discusses the importance and logistics of providing standardized forms and instructions. It was presented by Glenn Rawdon, Senior Legal Council for Technology at the Legal Services Corporation, Harry Jacobs from t ...
Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)
A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staffing and ...
Weblinks: Efficiencies and Innovation in California (Judicial Branch of California 2015)
On its webpage entitled, Efficiencies & Innovations (courts.ca.gov), the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and ...
Conference: The Lab @DC, Office of the City Administrator Form-a-Palooza (Washington, DC 2018)
The 2018 Form-a-Palooza sponsored by the Lab @DC, Office of the City Administrator, will occur in Washington, DC and will focus on producing a prototype of select government forms. For more information see the Lab @DC event page. user-centered design; p ...
Evaluation: Michigan Legal Help Evaluation Report (MLHP 2015)
Executive Summary The Michigan Legal Help Program (MLHP) consists of two components: an interactive statewide website and affiliated Self-Help Centers that provide legal information assistance to individuals representing themselves in simple civil legal m ...
Best Practices: Document Assembly Programs Best Practices Guide for Court System Development and Implementation Using A2J Author (New York 2017)
Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs. By 2009, this ...
Report: Making Self-Help Work: Bet Tzedek’s Conservatorship Clinic (Bet Tzedek 2013)
Since 2007, Bet Tzedek Legal Services has been running a self-help conservatorship clinic in partnership with the Los Angeles Superior Court. Originally designed to serve 150 self-represented litigants per year, the program served more than 1,400 self-re ...
Report: Can Translation Software Help Legal Services Agencies Deliver Legal Information More Effectively in Foreign Languages and Plain English? (Hineline & Hogue 2013)
This report investigates the current and possible uses of translation tools, including fully-automated machine translation and a somewhat different translation technology, translation memory. Translation memory re-uses whole phrases that an expert has pre ...
Report: A Comparative Readability Study of Plain Language Court Forms (Mindlin 2012)
This article presents the results from the first quantitative readability study of plain language court forms in the United States. Sixty citizens on a jury panel were selected to respond to brief questionnaires that tested relative comprehension of plain ...
Resource: Internet and Broadband Info and Data (SRLN 2015)
Research and data about internet use and broadband access can be found at: Pew Research Center on Internet, Science and Technology at http://www.pewinternet.org/ National Telecommunications and Information Administration (NTIA) at http://www2.ntia.doc.go ...