Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations. In fact, there are multiple methodologies used to accomplish the goals of BP ...

The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era. 1   Court Help Center Knowledge Base Maryland Court Help Providers have access to the Court Help Center Know ...

On July 1, 2021, the Florida Supreme Court appointed Workgroup on the Continuity of Court Operations and Proceedings During and After COVID-19 filed a petition to amend the Florida Rules of Civil Procedure, Florida Rules of General Practice and Judicial A ...

On September 13, 2021, the Forms & Tech Working Group discussed the complexity of adminstering effective forms initiatives and the challenges commonly encountered by court and legal aid project managers. View the working group recording: SRLN Forms &a ...

In light of court closures and other operational disruptions occasioned by COVID 19, many court-based nonlawyer navigator programs around the country which had previously provided only in person services to help self-represented litigants (SRLs) in their ...

In the National Center for State Court's (NCSC) Tiny Chat 48: User Testing, Zack Zarnow and Danielle Hirsch offer six steps to user testing. "Here is the good news: You can learn how to user test in six easy steps. User testing can improve your ...

A study led by Havard Law School Professor Jim Greiner showed that low-income Philadelphians have a hard time accessing a divorce without an attorney — a problem that is likely widespread At the Access to Justice Lab, Greiner and his team tried to measure ...

This report is a product of the Equity by Design project, conducted by New America's Open Technology Institute. The report concerns the strategies being deployed to address by discriminatory harms caused by technological products and services. " ...

The Legal Aid of California's Inclusion, Diversity, Equity, Accountability In Legal Aid (IDEAL) Board Committee developed this toolkit to provide organizers the tools necessary to make changes in their practices, polices, and frameworks to build more ...

On August 9, 2021, the Amerian Bar Association (ABA) adopted revised Standards for the Provision of Civil Legal Aid that provided comprehensive revisions that updated the previously revised 2006 standards. Of particular note were standards around Cultural ...