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Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)
After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least double the number of litigants it has previously helped while also expanding ...
Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)
In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which doubled the number of customers served while offering a more sophisticated set o ...
SRLN Brief: Justice Corps (SRLN 2015)
Justice Corps is a program that works in affiliation with Americorps and has been of tremendous benefit to numerous courts, most especially in California. The California JusticeCorps program assists California courts in meeting the needs of self-represent ...
Report: Model Self-Help Pilot Program A Report To The Legislature (California 2005)
Executive Summary The Model Self-Help Center Pilot Program is one part of the California Judicial Council’s effort to address two key goals in its strategic plan: increasing access to justice and improving the quality of justice and service to the public. ...
SRLN Brief: Examples of LHI Driven Partnerships (ProBonoNet 2016)
In addition to offering a platform for document assembly, the LHI project has been the catalyst to many significant court, legal aid and community partnerships. Below is a summary of just a few game changing partnerships. LHI also looks for access to just ...
Study: Self-Represented Litigants in Family Law Cases In Jackson County, Missouri (Cook 2007)
This study is unique because it included the self-represented in its survey. From the Abstract: This report is based on surveys that examined the attitudes and perceptions of judges, the family law bar, family court staff, and self-represented litigants r ...
SRLN Brief: Communications Resources (SRLN 2015)
A communications strategy, which is central to any project's success, not only charts communications with internal and external customers, but also serves as an important driver for the metrics collected to measure success. Voices for Civil Justice h ...
Report: Delivering Cost Effective Legal Services and Information in Challenging Economic Times (New York Courts 2015)
The New York State Courts Access to Justice Program’s 2015 Report, entitled, Delivering Cost Effective Legal Services and Information in Challenging Economic Times was released January 2016 and can be found at https://www.nycourts.gov/LegacyPDFS/ip/nya2j ...
SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)
Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...
Report: Access to Justice Metrics Informed by the Voices of Marginalized Community Members: Themes, Definitions and Recommendations Arising from Community Consultations (Canadian Bar Association 2013)
The Canadian Bar Association’s Access to Justice Committee’s Building Block #1 Access to Justice Metrics sought to develop a practical definition of access to justice and to identify tangible indicators and goals to measure progress. The Committee resolve ...