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Report: Making Self-Help Work: Bet Tzedek’s Conservatorship Clinic (Bet Tzedek 2013)

Since 2007, Bet Tzedek Legal Services  has been running a self-help conservatorship clinic in partnership with the Los Angeles Superior Court. Originally designed to serve 150 self-represented litigants per year, the program served more than 1,400 self-re ...

Report: Navigator Snapshot Report (New York 2014)

From the Executive Summary THE NEW YORK STATE COURT NAVIGATOR PROGRAM was begun in March 2014 following Chief Judge Jonathan Lippman’s announcement of the program in his February 2014 State of the Judiciary address. The Navigator Program was created by th ...

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

Article: New Roles for Non-Lawyers to Increase Access to Justice (Zorza & Udell 2014)

Zorza, Richard & David Udell.  NEW ROLES FOR NON-LAWYERS TO INCREASE ACCESS TO JUSTICE.  2014.  FORDHAM URB. L.J. available at  http://www.zorza.net/non-lawyer.pdf LLLT non-lawyer Allied Professionals Linking a Self-Help Center to Other Services Artic ...

Article: Triage- A Vital Tool to Increase Access to Justice (Boyle 2013)

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

Article: Community Courts and Family (Chase, Alexander, Miller 2000)

The authors introduce the idea of a community court as an interaction among courts, social service agencies, and the community. They discuss several models, prominent among them the Midtown Community Court in Manhattan, before going on to apply community ...

Paper: Non-Lawyer Legal Assistance Roles (Clarke 2015)

The Utah Supreme Court has created a committee to study the possibility of creating a limited license legal technician- or something along those lines- in Utah. Their report is due out at the end of November. As part of the committee's work, Tom Clar ...

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

  In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s  Family Division Self-Help Center  (SHC), which doubled the number of customers served while offering a more sophisticated set ...

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

SRLN Brief: Examples of Legal Aid On-Line Intake and Triage Projects (SRLN 2016)

Over the years, legal aid programs developed complex intake protocols and decision trees to help manage their crushing caseload. Initially, these screening tools were simply paper documents that intake staff could use. Then, as telephone hotlines develope ...

Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)

Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)

    After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least double the number of litigants it has previously helped while also expand ...