A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal services. Thi ...

This article sets out how the prevalence of low literacy in America, as identified by the National Assessment of Adult Literacy (NAAL), explains why so many employees, clients and customers in everyday situations often fail to complete forms accurately, d ...

This paper, was prepared for the Summit on the Future of Self-Represented Litigation (March 24-25, 2005; Chicago, IL) funded by the State Justice Institute (additional Summit materials can be found here). It addresses the critical role that technology sol ...

These authors, like many in the justice sector, believe that we are at a unique time and that through the integration of key innovations we can move towards 100% access to justice, defined by the authors as a system in which some form of effective legal a ...

In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...