In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s  Family Division Self-Help Center  (SHC), which doubled the number of customers served while offering a more sophisticated set o ...

On its webpage entitled, Efficiencies & Innovations (courts.ca.gov), the The California judicial branch, which is widely acknowledged as a national leader in developing and implementing programs that enhance access to justice, provides information and ...

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

In the Access to Justice space, design thinkin g practices from the technology space are increasingly embraced to improve the way people access legal services and to improve and simplify the processes themselves. Reviewing practices around the country, we ...