Sonoma County Legal Aid's annual evaluations of the Sonoma County Self Help Access Center (SHAC) are based on data captured from client entry/exit surveys, follow-up interviews, court observation, and court staff interviews. This is the evaluation re ...

This May 2004 Court Executive Development Paper evaluates the Long Beach Family Law Center. The research findings look at the following issues: population identification, court efficiency, customer satisfaction, public, trust and confidence, access to jus ...

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users.   Recommended Citation: Richard Zorza, LiveHelp Pilot Project: Chat Services for Access to Justice Web Site Users, Montana Legal Services ...

This report evaluates the Massachusetts LegalHelp.org website for usability. EXECUTIVE SUMMARY MassLegalHelp.org is a statewide, collaborative project of the Legal Services community of Massachusetts. Along with their other two websites, MassLegalServices ...

Executive Summary The Michigan Legal Help Program (MLHP) consists of two components: an interactive statewide website and affiliated Self-Help Centers that provide legal information assistance to individuals representing themselves in simple civil legal m ...

An evaluation of the programs to assist self-represented litigants in the Circuit Court of Baltimore City, Maryland. The Report was prepared as part of the Trial Court Research and Improvement Consortium Pro Se Assessment Project and uses an Executive Ass ...

Program Assessment This program assessment tool (“tool”) is designed to produce a “snap–shot” assessment of a court’s services to self-represented litigants, including but not limited to a specific program designed to provide information to them (“program ...

This report is an evaluation of the Self Help Programs of the Fourth Judicial District Court of the State of Minnesota, located in Hennepin County. The Hennepin County District Court Self Help Centers and Program provide a mature and effective service to ...

The ABA LTRC is a comprehensive resource for legal professionals interested in learning about the latest technology in the field. Link to Center:  http://www.americanbar.org/groups/departments_offices/legal_technology_r... General Non-Profit Resources for ...

This Report is a useful example for jurisdictions thinking about how to build analysis and support as they develop self-help services. From the table of contents: The Work Group on Self-Representation in the Maryland Courts................................ ...