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Evaluation: Report on Programs to Assist Self Represented Litigants of the Baltimore City Circuit Court of the State of Maryland- Final Report (Baltimore City Circuit Court 2004)
An evaluation of the programs to assist self-represented litigants in the Circuit Court of Baltimore City, Maryland. The Report was prepared as part of the Trial Court Research and Improvement Consortium Pro Se Assessment Project and uses an Executive Ass ...

Report: Clearing a Path to Justice (MD Working Group on Self-Representation 2007)
This Report is a useful example for jurisdictions thinking about how to build analysis and support as they develop self-help services. From the table of contents: The Work Group on Self-Representation in the Maryland Courts................................ ...

Resource: Title IV-D Funding Resource Guide (SRLN 2014, revised 2017)
Many state court systems and individual courts take advantage of federal funding under Title IV-D of the Social Security Act to obtain reimbursement for the costs of adjudicating child support and paternity matters when hearings are handled by persons oth ...

Report: California Courts Self-Help Centers: Report to the Legislature (California 2007)
This is a report, found at http://www.courts.ca.gov/documents/rpt_leg_self_help.pdf, on the implementation of California's Statewide Action Plan for Self-Represented Litigants. It includes detailed financial and collaboration information in response ...
Guide: Systems Grant Making Resource Guide (GEO 2016)
Guide for strategic grant making from Grant Makers for Effective Organizations (GEO). Solving today’s pressing problems requires impacting the bigger picture — the systems we live and work in. Management Assistance Group and Grantmakers for Effective Orga ...

Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)
In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...

Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)
In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the feder ...

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)
This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)
Executive Summary It is estimated that more than 30 million people are self-represented litigants (SRLs) in America's civil courts annually. Depending on case type or location, the Florida courts regularly manage civil dockets that are comprised almo ...