Article: Triage Protocols for Litigant Portals: A Coordinated Strategy Between Courts and Service Providers (Clarke, Zorza, Alteneder 2013)

A project team that included representatives from the courts, the civil legal aid community and the private bar engaged in a joint process to develop standardized and coordinated triage protocols that link litigant services, courts and legal servi

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do

Article: Using Technology to Enhance Access to Justice (Cabral, Chavan, Clarke, Greacen, Hough, Rexer, Ribadeneyra, Zorza 2012)

This is a collection of seven article published in the Fall 2012 issue of the Harvard Journal of Law and Technology (JOLT) as part of

Article: Access to Justice: The Emerging Consensus and Some Questions and Implications (Zorza 2011)

In this 2011 article, Richard Zorza writes that there is a broad emerging general operational consensus within the relevant legal community - courts, bar and legal aid - about the approaches needed for a comprehensive soluti

Article: Turner v. Rogers - Improving Due Process for the Self-Represented (Zorza 2012)

Article by Richard Zorza on the U.S. Supreme Court’s decision in Turner v.