Human Centered Design

What is Human Centered Design? Approaching access to justice problems leveraging human-centered design and empathy based solution building. Based on interdisciplinary methodologies, this approach encompasses the skillsets used across industries and recognized as "justice design", "public interest design", "justice innovation", "design thinking", and "user design". Common across them are foundational principles that emphasize empathy.

Human Centered Design recognizes the range of users in justice systems including self-represented litigants, judges, courts, legal aid, bar associations, libraires, techonologists and legal educators, among others. The following list of resources and currently deployed to inform human centered approaches:

  • 18F User Experience Design Guide is a starting point for UX design at 18F, an office of the U.S. General Services Administration focused on improving design and technology.
  • HiiL (The Hague Institute for Innovation of Law) is a social enterprise devoted to user-friendly justice
  • Nielson Norman Group publishes materials and articles related to UI/UX
  • Stanford Legal Design Lab, publishes contemporary materials and articles related to legal design
  • UI/UX Resources: compiled resources for UI/UX beginners
  • Usability.gov is the leading resource for user experience (UX) best practices and guidelines, serving practitioners and students in the government and private sectors. Content is managed by the Digital.gov team in the U.S. General Services Administration (GSA) Technology Transformation Service
  • User Interviews Field Guide, articles and guides with detailed information for conducting user testing

Skills highlighted in the materials found in this library include:

  • User-forward thinking

  • Empathy

  • Flexibility

  • Wilingness to collaborate

  • Adaptability

  • Responsiveness

  • Appreciation for feedback and iteration

  • Teachability

 

See SRLN Brief: Intro to Design Thinking (SRLN 2017) to learn more about justice design generally or explore the resources found on this page.

See Resource: SRLN Legal Design Bibliography (SRLN 2020) for a curated list of research, thought leadership, and case studies related to legal design.

 

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Resource: Guiding Principles for Post-Pandemic Court Technology (CCJ/COSCA 2020)

The Conference of Chief Justices (CCJ) and Conference of State Court Administrators (COSCA) published these Guiding Principles for Post-Pandemic Court Technology on July 16, 2020 with the goal to better guide state courts as they moved services to
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Resource: SRLN Legal Design Bibliography (SRLN 2020)

The attached bibliography provides a comprehensive, but not exhaustive, list of resourcs and materials related to legal design research, thought leadership, and case studies demonstrating it's potential to improve access to justice.  
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Webinar: SRLN Problem Solving Call - Remote Usability Testing and User Feedback (Mathias Burton 2020)

Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call.
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Website: IAALS Honoring Families Initiative (IAALS)

The Institute for the Advancement of the American Legal System Honoring Families Initiative is a project aimed at promoting new approaches to improve outcomes in legal issues related to divorce, separation, and
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Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovati
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Resource: Recommended reading for Mindfulness and Justice (SRLN 2020)

Below is a list of resources about mindfulness and discourse related to it's impact on justice–
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Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report:
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Report: HM Courts & Tribunals Service Citizen User Experience Research (HMCTS 2018)

The report provides the summary produced below –
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Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

The following is the National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants Final Report Executive Summary –  
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Resource: Law + Design Workbook (Hagen 2017)

The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle.