Human Centered Design

What is Human Centered Design? Approaching access to justice problems leveraging human-centered design and empathy based solution building. Based on interdisciplinary methodologies, this approach encompasses the skillsets used across industries and recognized as "justice design", "public interest design", "justice innovation", "design thinking", and "user design". Common across them are foundational principles that emphasize empathy.

Human Centered Design recognizes the range of users in justice systems including self-represented litigants, judges, courts, legal aid, bar associations, libraires, techonologists and legal educators, among others. The following list of resources and currently deployed to inform human centered approaches:

 

Skills highlighted in the materials found in this library include:

  • User-forward thinking

  • Empathy

  • Flexibility

  • Wilingness to collaborate

  • Adaptability

  • Responsiveness

  • Appreciation for feedback and iteration

  • Teachability

 

Read the SRLN Brief: Intro to Design Thinking (SRLN 2017) to learn more about justice design generally or explore the resources found on this page.

Institute for the Advancement of the American Legal System Logo

Website: IAALS Honoring Families Initiative (IAALS)

The Institute for the Advancement of the American Legal System Honoring Families Initiative is a project aimed at promoting new approaches to improve outcomes in legal issues related to divorce, separation, and
University of Arizona Law School logo

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovati
SRLN Logo

Resource: Recommended reading for Mindfulness and Justice (SRLN 2020)

Below is a list of resources about mindfulness and discourse related to it's impact on justice–
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Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report:
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Report: HM Courts & Tribunals Service Citizen User Experience Research (HMCTS 2018)

The report provides the summary produced below –
National Self-Represented Litigants Project logo

Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

The following is the National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants Final Report Executive Summary –  
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Resource: Law + Design Workbook (Hagen 2017)

The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle.
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Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Executive Summary
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Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report:

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of t