Report: Eighteen Ways Courts Should Use Technology to Better Serve Their Customers (Greacen; IAALS 2018)
Published in 2018, this report provides a path forward to help courts use existing technologies to improve the user experience, particularly for those people who choose to represent themselves.
Paper: The Impact of Video Proceedings on Fairness and Access to Justice in Court (Bannon and Adelstein 2020)
The Covid-19 pandemic disrupted court operations across the country, prompting judges to postpone nonessential proceedings and conduct others through video or phone.
Resolution: The American Bar Association Remote Resolution 2020 (ABA 2020)
During the COVID-19 pandemic, courts endeavored to find ways to operate safely and ensure that essential proceedings continued.
Report: Providing Legal Services Remotely: A Guide to Available Technologies and Best Practices (DLA Piper, Legal Empowerment Network, New Perimeter, and Open Society Justice Initiative 2021)
The COVID-19 pandemic has forced us all to confront the reality that providing legal services remotely is not only necessary to meet the needs of clients, but it is also in the best interest of public health and reducing the risk of infection.
Resource: Guiding Principles for Post-Pandemic Court Technology (CCJ/COSCA 2020)
The Conference of Chief Justices (CCJ) and Conference of State Court Administrators (COSCA) published these Guiding Principles for Post-Pandemic Court Technology on July 16, 2020 with the goal to better guide state courts as they moved services to
Webinar: SRLN Problem Solving Call - Remote Usability Testing and User Feedback (Mathias Burton 2020)
Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call.
SRLN Brief: Addressing Remote Hearing Access and Digital Divide for SRLs (SRLN 2020)
As courts have moved to remote access due to the COVID-19 pandemic, new issues have emerged for SRLs, including but not limited to the following:
Resource: Resource Guide on Serving Self-Represented Litigants Remotely (SRLN 2016)
The Resource Guide provides options for courts and other entities interested in providing services to self-represented litigants using means that are not face-to-face, instead of, or in addition to, in-person alternatives