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News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)
The Center for Elder Rights Advocacy (CERA), a project of Elder Law of Michigan (ELM) provides technical assistance to state, regional, and local organizations in the design, implementation, administration, and evaluation of low-cost legal assistance de ...

Report: The Justice Gap: Measuring the Unmet Civil Legal Needs of Low- Income Americans (LSC 2017)
The report begins with the following introduction – The phrase “with liberty and justice for all” in the U.S. Pledge of Allegiance represents the idea that everyone should have access to justice, not just those who can afford legal representation. In crim ...

SRLN Brief: Research & Data Resources (SRLN 2015)
In addition to the resources highlighted on srln.org, be sure to check the following sites, which house important research, data, reports and evaluations that impact access to justice for the self-represented litigant. The American Bar Association's ...

Article: A Restorative Adjudication Process Shows Promise (Teryl 2015)
In 2012, the Nova Scotia Human Rights Commission initiated a project to integrate restorative justice principles into an administrative agency. Early research showed that when restorative justice principles guided the agency's changes, access to just ...

Article: Estimating the Cost of Civil Litigation (NCSC 2013)
Complaints about litigation costs have likely existed for as long as the legal profession, but those costs are extremely difficult to measure. Most studies of litigation costs rely on surveys that ask lawyers to report costs in a sample of actual cases fi ...

Webinar: Evaluating Programs to Assist Self Represented Litigants (SRLN 2005)
This SRLN Webinar from June 21, 2005, presents findings from evaluations of self-help programs for self-represented litigants. The webinar was presented by John Greacen, Greacen Associates and Deana Piazza, Center for Families and Children and the Courts. ...

News: VA Legal Aid Society's New Online Triage System Dramatically Realigns Staff Resources to Increase Service to Eligible Clients (VA Legal Aid 2016)
With a new online eligibility tool (neotalogic.com) built in Neota Logic, Virginia Legal Aid Society (VLAS), which typically handles 14,000 calls a year on its hotline, successfully diverted 1,800 ineligible intakes in the first eight months of the tool ...

Report: Supreme Court Task Force to Examine Limited Legal Licensing (Utah 2015)
From the Introduction: Probably most Utah communities are not that different from “Middle City, USA,” a mid-size, mid-West community that was the location of the 2014 Community Needs and Services Study by the American Bar Association. 1) In a random sampl ...

Research: Accessing Justice in the Contemporary USA: Findings from the Community Needs and Services Study (Sandefur 2014)
In 2014, Rebecca Sandefur and the American Bar Foundation released Accessing Justice in the Contemporary USA: Findings from the Community Needs and Services Study (CNSS) (richardzorza.files.wordpress.com) This very important study went into a Midwestern ...

Report: The Criminalization of Private Debt (ACLU 2018)
An estimated 77 million Americans have a debt that has been turned over to a private collection agency. Thousands of these debtors are arrested and jailed each year because they owe money. Millions more are threatened with jail. The debts owed can be as ...