Starting a Self-Help Center

Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)

This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers.

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California.
National Association of Court Management

Article: Creating a User-Friendly Court Structure and Environment

This publication, from the National Association for Court Management (NACM), encourages the reader to this how the court environment - from the building, to the people, to the technology and resources - can be re

Report: Clearing a Path to Justice (MD Working Group on Self-Representation 2007)

This Report is a useful example for jurisdictions thinking about how to build analysis and support as they develop self-help services. From the table of contents:

Maryland Centralizes District and Circuit Court Self-Help While Expanding Phone and Mobile Support (News 2016)

After unifying its statewide self-help support services into a single call line and support center, the Maryland court system’s new Maryland Self-Help Center expects to at least doub

Pittsburgh Court Doubles the Number of Self-Represented Litigants Served In First Three Months With No-Cost Reengineering Initiative (News 2016)

In Pittsburgh, reengineering was the key to serving Self-Represented Litigants (SRLs), resulting in the opening of the court’s Family Division Self-Help Center (SHC), which do

News: Florida’s Clerk Russell On Opening a New Self Help Center (Florida 2015)

When we saw this inspiring video of Orange Country Florida Clerk of Courts Tiffany Moore Russell opening a brand new Self Help Center, we had to reach out to her.

Report: Model Self-Help Pilot Program A Report To The Legislature (California 2005)

Executive Summary

Paper: Self Represented Litigants: Self Help Programs – Making the Case to the Bench and Bar (Greacen, Hough, Ledray 2006)

John Greacen, Bonnie Hough, and Susan Ledray presented at the July 2006 National Association of Court Management meeting in Florida.

Tool: Test Your Court’s Self-Representation Quotient! (Hough & James 2006)

An 18-question quiz/checklist to determine how well a court is doing in providing services to self-represented litigants. Web links to various helpful resources are also provided.