Report: Access to Justice Metrics Informed by the Voices of Marginalized Community Members: Themes, Definitions and Recommendations Arising from Community Consultations (Canadian Bar Association 2013)

The Canadian Bar Association’s Access to Justice Committee’s Building Block #1 Access to Justice Metrics sought to develop a practical definition of access to justice and to identify tangible indicators and goals to measure progress.

Article: Insuring Civil Justice for All: Meeting the Challenges of Poverty (Fisher 2015)

There are 45.3 million persons living in poverty in the United States. 2 Poverty creates numerous challenges for individuals.

Best Practices: Best Practices For Court Help Centers: A Guide for Court Administrators and Help Center Staff Inside and Outside New York State (New York 2015)

A comprehensive best practices guide developed by New York covering the details of day-to-day operations of a self-help center, including a history of the New York state court help centers, initial considerations, types of services to offer, staff

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do

SRLN Brief: Plain Language Resources for 100% Access (SRLN 2015)

What is plain language?

Best Practices: Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources (SRLN 2008)

This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts.