Managing a Self-Help Center
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services.
Resource: Sample Hotline Caution-Intake-Data Templates (Alaska 2006)
Attached are sample operations templates from the Alaska Court System's Self-Help System.
Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)
The Administrative Office of the Courts, in collaboration with judges, court executive officers, attorneys, and other parties with demonstrated interest in services to self-represented litigants, is charged with the development of
Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)
This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers.
Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)
The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California.
Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)
This is a comprehensive evaluation of the Glen Burnie District Court Self-Help Center that helped lay the groundwork for Maryland now completely statewide and all court levels centralized self-help, see more at
News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)
Weblinks: National Center for State Courts Triage Page (NCSC 2015)
On the page, the NCSC provides resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage".
Presentation: Legal Information and Legal Advice: The Hard Situations (Greacen 2010)
Presentation on the distinction between legal information and legal advice given by John M. Greacen at the 2010 California Conference On Self-Represented Litigants April 29-30, 2010.
Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)
The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services.