Evaluating a Self-Help Center


Webinar: SRLN Problem Solving Call - Remote Usability Testing and User Feedback (Mathias Burton 2020)

Mathias Burton, Director of Product Research & Design at Tyler Technologies, presented about Remote Usability Testing and User Feedback on SRLN's Problem Solving Call.

Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services.

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report:

Guide: Guidelines for the Operation of Self-Help Centers in California Trial Courts (California 2011)

The Administrative Office of the Courts, in collaboration with judges, court executive officers, attorneys, and other parties with demonstrated interest in services to self-represented litigants, is charged with the development of

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California.
Maryland Judiciary Logo

Report: Evaluation of Glen Burnie District Court Self-Help Center (Maryland 2012)

This is a comprehensive evaluation of the Glen Burnie District Court Self-Help Center that helped lay the groundwork for Maryland now completely statewide and all court levels centralized self-help, see more at

News: LEAN Manufacturing Analysis Helps Senior Legal Hotline Network Serve More Clients in Better Ways (Center for Elder Rights Advocacy 2016)


Tool: Tools for Evaluation of Court-Based Self-Help Centers (California CFCC 2015)

The Equal Access Unit of the California Judicial Branch Center for Families, Children & the Courts, provides materials for courts, court-based self-help programs, and other nonprofit providers of legal self-help services.