News: Self-Help Innovations in Maryland (News 2021)
The Maryland Court Help Center 2021 Provider Conference offered a glimpse into some of the cutting edge innovations in self-help in the COVID era.1
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations.
Report: Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Joint Report of the Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Report: Justice Tech for All How Technology can Ethically Disrupt the US Justice System (Village Capital & AmFam Institute 2021)
Village Capital and American Family Insurance Institute for Corporate and Social Impact (AmFam Institute) prepared this report to support justice tech efforts and initiatives.
Article: Could 2021 Be The Year Of Civil Justice Reform? (Law360, Bayles 2021)
This Law 360 article, Could 2021 Be The Year Of Civil Justice Reform?, describes the potential for more civil justic
Report: Sargent Shriver Civil Counsel Act: Report to the Legislature (Judicial Council of California 2020)
On Monday July 13, 2020 at noon eastern, the SRLN Research Working Group hosted a presentation by Bonnie Hough of the California Judicial Council and Kelly Jarvis of NPC Research who reported on the major, multi-year research produced as a result
Resource: Guiding Principles for Post-Pandemic Court Technology (CCJ/COSCA 2020)
The Conference of Chief Justices (CCJ) and Conference of State Court Administrators (COSCA) published these Guiding Principles for Post-Pandemic Court Technology on July 16, 2020 with the goal to better guide state courts as they moved services to
Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)
The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services.
Article: Pro Bono Net's Digital Divide Blog Series (PBN 2020)
Pro Bono Net's Digital Divide Blog Series
Report: The Justice Gap: Measuring the Unmet Civil Legal Needs of Low- Income Americans (LSC 2017)
The report begins with the following introduction –