Surveys

Report: Alternative Legal Service Providers: Understanding the Growth and Benefits of These New Legal Providers (Thomson Reuters Legal Executive Institute, Georgetown University Law Center, and the University of Oxford Saïd Business School 2017)

In the 2010's, the legal marketplace saw an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients.
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Survey: SRLN Tiers of Service Survey Tool (SRLN 2015)

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services.
Community Legal Education of Ontario & Law Foundation of Ontario logos

Report: Community Justice Help: Advancing Community-Based Access to Justice (CLEO & LFO 2020)

Community based organizations are essential partners to courts, legal aid, pro bono, and the private bar as they build systems to support remote delivery, which is increasingly becoming a part of any delivery system.
University of Arizona Law School logo

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovati
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Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report:
National Self-Represented Litigants Project logo

Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

The following is the National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants Final Report Executive Summary –  
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Survey: The State of State Courts: NCSC Public Opinion Surveys (NCSC 2014-2020)

Since 2014, the National Center for State Courts has commissioned the State of the State Courts in

Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)

This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers.

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California.

Survey: SRLN Library Working Group National Self-Help in Libraries Survey (SRLN 2019)

The Law Librarians’ Working Group of the Self-Represented Litigation Network surveyed law libraries in the summer of 2019 about their services, including self-help programs.