Reports

Community Legal Education of Ontario & Law Foundation of Ontario logos

Report: Community Justice Help: Advancing Community-Based Access to Justice (CLEO & LFO 2020)

Community based organizations are essential partners to courts, legal aid, pro bono, and the private bar as they build systems to support remote delivery, which is increasingly becoming a part of any delivery system.
The Law Foundation of Ontario Logo

Report: Trusted Help - Legal help on the frontlines (LFO 2018)

The Law Foundation of Ontario (LFO) published two reports following their research on the role of community workers helping people with legal problems.
Institute for the Advancement of the American Legal System Logo

Report: Better Access Through Unbundling Post-Conference Report (IAALS 2018)

On October 26 - 27, 2017, the Institute for the Advancement of the American Legal System (IAALS), in partnership with the American Bar Association (ABA) hosted the
IAALS Logo

Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report:
Legal Services Corporation Logo containing slogan "America's Partner for Equal Justice"

Report: The Justice Gap: Measuring the Unmet Civil Legal Needs of Low- Income Americans (LSC 2017)

The report begins with the following introduction –
HMCTS Logo

Report: HM Courts & Tribunals Service Citizen User Experience Research (HMCTS 2018)

The report provides the summary produced below –
National Self-Represented Litigants Project logo

Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

The following is the National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants Final Report Executive Summary –  
Florida Access to Civil Justice Commission Logo

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Executive Summary
IAALS Logo

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report:

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of t