Report: Mismatched and Mistaken: How the Use of an Inaccurate Private Database Results in SSI Recipients Unjustly Losing Benefits (Mancini, Lang, and Wu 2021)
In the fiscal year 2018, the Social Security Administration (SSA) began using a data set from LexisNexis (Lexis) called Accurint for Government on a widespread basis to determine whether recipients of needs-based government assistance had unreport
Report: Better _______: Strategies for User-Informed Legal Design (Michigan Advocacy Program and Graphic Advocacy Project 2021)
In 2019, the Michigan Advocacy Program (MAP) received a Technology Initiative Grant (TIG) from the Legal Services Corporation (LSC) to bring UX design and usability testing training to the justice community.
Report: Alternative Legal Service Providers: Understanding the Growth and Benefits of These New Legal Providers (Thomson Reuters Legal Executive Institute, Georgetown University Law Center, and the University of Oxford Saïd Business School 2017)
In the 2010's, the legal marketplace saw an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients.
Report: Social Work Practices in California Legal Aid Organizations (OneJustice and The Legal Aid Association of California 2021)
This report seeks to illuminate one particular aspect of the legal aid landscape: the confluence of social work services and civil legal services, which can often be siloed into separate and fragmented service delivery systems.
Report: Digital Justice: HMCTS Data Strategy and Delivering Access to Justice Report and Recommendations (Byrom 2019)
This report was based on research conducted by Dr. Byrom during a three-month secondment to HM Courts and Tribunals Service (HMCTS) in early 2019, at the invitation of HMCTS chief executive Susan Acland-Hood.
Report: Business Process Analysis in Legal Aid: How Florida Rural Legal Services Partnered with Toyota to Improve Its Client Intake and Customer Service (Legal Services Corporation 2021)
Many organizations have experience with business process analysis (BPA), a method to analyze a company’s processes and improve the efficiency and effectiveness of its operations.
Article: Faster, Cheaper & As Satisfying: An Evaluation of Alaska’s Early Resolution Triage Program (Marz 2016)
The Alaska Court System, in partnership with the Alaska Pro Bono Program, created the Early Resolution Program (ERP) to address many issues with which courts across the country are grappling: how to efficiently and effectively manage divorce and c
Report: Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Designing for Housing Stability: Best Practices for Court-Based and Court-Adjacent Eviction Prevention and/or Diversion Programs (Joint Report of the Harvard Negotiation & Mediation Clinical Program and American Bar Association 2021)
Report: Justice Tech for All How Technology can Ethically Disrupt the US Justice System (Village Capital & AmFam Institute 2021)
Village Capital and American Family Insurance Institute for Corporate and Social Impact (AmFam Institute) prepared this report to support justice tech efforts and initiatives.
Report: Civil Justice for All (American Academy of Arts & Sciences 2020)
Civil Justice for All is the final report of the American Academy of Arts & Sciences initaitive, Making Justice Accessible: Designing Legal Services for the 21st Century.