Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report:

Report: Comparing Online Legal Content Formats: The Results of User Research (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of t

Report: Reaching Floridians with Legal Information: Feedback from Focus Groups and User Testing (Rae & Quinn 2018)

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers.

Report: Testing Triage: Navigating FloridaLawHelp.org (Rae 2019)

In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website.

Report: Turning on the Lights: How the Massachusetts Trial Court Could Deploy a Virtual Court Service Center to Assist Self-Represented Litigants (MA Appleseed 2019)

This report was prepared in partnershup with the Mass. Trial Court to inform the development of a virtual self-help center to supplement the work done by its court service centers.

Report: Technology, Access to Justice, and the Rule of Law (The Law Society 2019)

The Law Society represents, promotes, and supports solicitors, publicising their unique role in providing legal advice, ensuring justice for all and upholding the rule of law.

Report: Securing Stability: Legal Aid's Lasting Impact (The Center for Community Solutions 2019)

Legal Aid Society of Cleveland and Community Legal Aid teamed up to hire The Center for Community Solutions (CCS)

Report: Nonlawyer Navigators in State Courts: An Emerging Consensus (McClymont 2019)

Report: Measuring Online Legal Resources: A Framework Inspired by the Drake Equation (Florida Justice Technology Center 2018)

This report and companion webinar offer

Report: Developing the Detail: Evaluating the Impact of Court Reform in England and Wales on Access to Justice (Byrom 2019)

From the Executive Summary of The Legal Education Foundation's report: