Best Practices

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Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovati

Guide: Family Court ADR Program Best Practices (Maryland Courts 2004)

This document was developed by Maryland Circuit Court Family Division and Family Services Program family support services coordi

Tool: CA Self-Help Centers' Self-Assessment Tool for Quality Programs (CA Courts 2018)

The California Self-Help Centers’ Self-Assessment Tool for Quality Programs was developed as a strategic and tactical planning template to promote quality Self-Help Center Programs across California.

News: Interactive story map shows hurricane impacts and Florida’s vulnerable populations (Florida 2017)

The Self-Represented Litigation Network (SRLN) helped The Florida Bar Foundation create a new data resource that reveals the impact of Hurricane Irma on Florida and the vulnerable populations who could potentially need civil legal aid in the recov

News: Illinois Supreme Court Commission on Access to Justice Uses SRLN Maps for Statewide Strategic Planning (Illinois Supreme Court 2017)

The Illinois Supreme Court Commission on Access to Justice has started using the SRLN demographics maps for presentations to circuit clerks, circuit court judges, civil legal aid and pro bono practitioners.

SRLN Brief: Procedural Fairness / Procedural Justice (SRLN 2015)

Research has shown that when defendants and litigants perceive the court process to be fair, they are more likely to comply with court orders and follow the law in the future—regardless of whether they “win” or “lose” their case.
Access to Justice NY State Courts logo

Best Practices: Document Assembly Programs Best Practices Guide for Court System Development and Implementation Using A2J Author (New York 2017)

Beginning in 2005, the New York State courts began developing Document Assembly Programs for use in its Help Centers using A2J Author for the front-end, HotDocs software for the back-end, and LawHelp Interactive server to host the programs.
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Weblinks: National Center for State Courts Triage Page (NCSC 2015)

On the page, the NCSC provides resources for court personnel who contemplate triage through the lens of case management, which is a critical step towards simplification, use their search feature for "triage".
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Research: Judge - SRL Communications Research (SRLN 2007)

Through funding from the State Justice Institute, the California Administrative Office of the Courts, and the Maryland Judiciary, the Self-Represented Litigation Network conducted two research projects this year (2006-2007).

Book: Writing for Dollars, Writing to Please The Case for Plain Language in Business, Government, and Law (Kimble 2012)

This book collects the empirical evidence supporting the value of plain language in business, government, and law.