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Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

Report: Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design (IAALS 2019)

This report was published as part of IAALS's Court Compass project and provides a guide to leveraging design sprints to engage court users. The following is an excerpt from the report: "IAALS, the Institute for the Advancement of the American Le ...

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Report: Voices in the Civil Justice System: Learning from Self-Represented Litigants and Their Trusted Intermediaries (Alteneder & Gonzalez 2020)

Executive Summary It is estimated that more than 30 million people are self-represented litigants (SRLs) in America's civil courts annually. Depending on case type or location, the Florida courts regularly manage civil dockets that are comprised almo ...

Resource: Law + Design Workbook (Hagen 2017)

Resource: Law + Design Workbook (Hagen 2017)

The Legal Design Lab's Law + Design Workbook is a guide for running a legal design cycle. Published by Margaret Hagen, the workbook is distributed under the Creative Commons License that requires attribution, that you don’t commercialize this, and th ...

Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

Report: National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants (Julie Macfarlane 2013)

The following is the National Self‐Represented Litigants Project: Identifying and Meeting the Needs of Self-­Represented Litigants Final Report Executive Summary –   EXECUTIVE SUMMARY   Part 1: The study 1. Methodology The goal of this qualitative study w ...

Report: HM Courts & Tribunals Service Citizen User Experience Research (HMCTS 2018)

Report: HM Courts & Tribunals Service Citizen User Experience Research (HMCTS 2018)

The report provides the summary produced below – 1. Summary HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. HMCTS is an executive agency of the Minist ...

Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

Report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (IAALS 2016)

The following excerpt introduces the report: Cases Without Counsel: Experiences of Self-Representation in U.S. Family Court (“Cases Without Counsel” or “CWC”) is a qualitative empirical research study exploring the issue of self-representation in the Unit ...

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program  2020)

Evaluation: The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report (i4J Program 2020)

The Utah Online Dispute Resolution Platform: A Usability Evaluation and Report was published by the Innovation for Justice (i4j) Program at the University of Arizona School of Law, led by Professor Stacy Butler. The following is the report's executiv ...

Website: IAALS Honoring Families Initiative (IAALS)

Website: IAALS Honoring Families Initiative (IAALS)

The Institute for the Advancement of the American Legal System Honoring Families Initiative is a project aimed at promoting new approaches to improve outcomes in legal issues related to divorce, separation, and custody.   Visit the IAALS Honoring Families ...

Resource: SRLN Legal Design Bibliography (SRLN 2020)

Resource: SRLN Legal Design Bibliography (SRLN 2020)

The attached bibliography provides a comprehensive, but not exhaustive, list of resourcs and materials related to legal design research, thought leadership, and case studies demonstrating it's potential to improve access to justice.   For more inform ...

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

Resource: Compilation of Digital Divide Resources 11/11/20(NCSC 2020)

The National Center for State Courts has produced numerous documents to assist courts in responding to the pandemic. The attached is a Compilation of Existing Resources as of November 11, 2020. Remote Services digital divide Technology United States NCSC. ...