Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

The Office of Child Support Enforcement (OCSE) has developed a strong collaboration with the Department of Justice’s (DOJ) Access to Justice Initiative. The Access to Justice Initiative was established to improve access to justice in the criminal and civi ...

With COVID-19 leaving many courts in need of funds to ensure Self-Represented Litigant (SRL) and self-help services are remotely accessible, SRLN consulted with Karen Lash, from the Justice in Government Project at American University, to generate this me ...

The SRLN Tiers Survey was developed for states to conduct a quick tiered inventory of their court based self-help services. Tier 1 services are asynchronous (one-way), Tier 2 services are synchronous (two-way), and Tier 3 services integrate multiple provi ...

Attached are sample operations templates from the Alaska Court System's Self-Help System. Managing a Self-Help Center Alaska AK.caution.intake.data_.pdf Katherine Alteneder 2006 ...

This January 2007 (updated April 2019) benchbook to assist judicial officers in the handling of cases involving self-represented litigants is the first of its kind. This benchguide covers the following topics in addition to providing sample scripts: · Sel ...

Without $60, Montana Courts were going to leave Troy and Wendy Hadley out in the cold. In February 2016, the Hadley’s received an eviction notice from the Montana Housing Authority. Without income and receiving food stamps, the Hadley’s wrote their own pe ...

In 2019, the Florida Justice Technology Center, conducted user tests of the new FloridaLawHelp.org/triage staging website. The user testing participants were provided with a hypothetical legal problem and asked to navigate the site to get the help they wa ...

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org gathered feedback and input from community members, social services organizations and legal services providers. Through a series of focus group discussions as well as individual user ...

In May 2018, the Florida Justice Technology Center’s FloridaLawHelp.org website conducted short user tests of the same legal content in four different formats with 26 Floridians, the majority of whom (over 80%) reported earning less than 250% of the feder ...