This June 2003 report analyzes pro se  court action plans from county courts throughout California, examining court program needs assessments and program designs as well as the community partnerships which were integral to plan development in each county. ...

Sonoma County Legal Aid's annual evaluations of the Sonoma County Self Help Access Center (SHAC) are based on data captured from client entry/exit surveys, follow-up interviews, court observation, and court staff interviews. This is the evaluation re ...

This 2007 report is of a self help needs analysis that was conducted by the Planning and Research unit of the Orange County (CA) Superior Court. This needs analysis was conducted to examine self help needs across all justice centers and case types. Three ...

This executive summary compiles the findings from a series of six focus groups of self-help center staff and customers served in the Los Angeles County Superior Court at self-help centers with JusticeCorps member assistants. The primary goal of the focus ...

This report evaluates LiveHelp, an experimental tool added to the LawHelp network of access to justice websites that helps those not fully familiar with legal information on the web find that information. The full report can be downloaded below. Reports T ...

This May 2007 report evaluations the LiveHelp Pilot Project, live chat services for access to justice web site users. Evaluation Technology United States LiveHelp Pilot Project Final Evaluation.pdf Richard Zorza 2007 ...

This report describes the history of legal aid technology innovation and recommends various objectives for the legal services community to continue to improve its use of technology to provide equal justice for all. technology Reports Technology United Sta ...

This report evaluates the Massachusetts LegalHelp.org website for usability. Evaluation Technology Massachusetts Final Report- IL usability testing.pdf 2004 ...

This May 2004 Court Executive Development Paper evaluates the Long Beach Family Law Center. The research findings look at the following issues: population identification, court efficiency, customer satisfaction, public, trust and confidence, access to jus ...

This January 7, 2005 final report was submitted to the State Justice Institute on behalf of the Trial Court Research and Improvement Conorium by the Maryland Administrative Office of the Courts. This report covers: process results, substantive results, va ...