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Presentation: What’s In It For Me?  How to Use Geospatial Data Visualization to Inform and Engage Decision Makers (EJC 2017)

Presentation: What’s In It For Me? How to Use Geospatial Data Visualization to Inform and Engage Decision Makers (EJC 2017)

At the 2017 American Bar Association (ABA) Equal Justice Conference and the  National Meeting of State Access to Justice Chairs, Nancy Kinnally and Alison Davis-Holland shared their story of how they used geospatial data visualization and strategic messag ...

SRLN Brief: Examples of LHI Driven Partnerships (ProBonoNet 2016)

SRLN Brief: Examples of LHI Driven Partnerships (ProBonoNet 2016)

In addition to offering a platform for document assembly, the LHI project has been the catalyst to many significant court, legal aid and community partnerships. Below is a summary of just a few game changing partnerships. LHI also looks for access to just ...

Webinar: Court & Legal Aid Technology Collaborations for Pro Se Litigants (SRLN 2005)

Webinar: Court & Legal Aid Technology Collaborations for Pro Se Litigants (SRLN 2005)

This SRLN webinar discusses the technology collaborations between the courts and legal services for pro se litigants. It was presented by Glenn Rawdon, Senior Program Counsel for Technology at the Legal Services Corporation (LSC), on September 21, 2005. S ...

Best Practices: Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources (SRLN 2008)

Best Practices: Best Practices in Court-Based Programs for the Self-Represented: Concepts, Attributes, Issues for Exploration, Examples, Contacts, and Resources (SRLN 2008)

This document, now in its second version, summarizes forty-two best practices in court based self-help service innovation, with descriptions of each practice, suggested attributes, examples and contacts. best practices 100% Access to Justice Best Practice ...

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

SRLN Brief: Tools for Mobile Engagement with Customers, Clients, Colleagues and Partners* (SRLN 2015)

Speaking Mobile or VOIP through Skype.com, ooVoo.com, Google Hangouts, Facetime or other. Remember toll-free numbers are only useful for those with landlines. Also note that many mobile phones are 3-way calling enabled and that VOIP systems will allow for ...

Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)

Report: Building A Litigant Portal: Business and Technical Requirements (NCSC 2015)

With funding from State Justice Institute, Thomas Clarke of the National Center for State Courts assembled two advisory committees – one to develop the business requirements for a litigant portal, and another to examine the technical requirements necessar ...

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza  2012)

Article: The Access To Justice “Sorting Hat” Towards A System Of Triage And Intake That Maximizes Access And Outcomes (Zorza 2012)

In this seminal article, Richard Zorza discusses the fact that we know little of the processes by which the millions of people who approach courts, legal aid intake systems, and hotlines are directed into them, or the access services they do or do not rec ...

Article: Triage- A Vital Tool to Increase Access to Justice (Boyle 2013)

In this article in Slaw, Canada's on-line legal magazine, Kari Boyle reviews some of the triage activity in Canadian Civil Justice Reform.  About the author: Kari D. Boyle is the Executive Director of the Vancouver-based Mediate BC Society, which off ...

Creating a User-Friendly Court Structure and Environment

Creating a User-Friendly Court Structure and Environment

This publication, from the National Association for Court Management (NACM), encourages the reader to this how the court environment- from the building, to the people, to the technology and resources- can be responsive to the needs and comfort of the publ ...

Presentation: Know Your Users - The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

Presentation: Know Your Users- The Importance of User Experience in Court Planning and Operations (Court Technology Conference 2017)

The Illinois Supreme Court and SRLN created a mapping application to assess the court user's experience in Illinois. “User experience and thinking about our users helps increase efficiencies, helps us know what we don't know, and helps us better ...